We built this for Transcarent
This isn't a slide deck. It's a working AI agent that handles benefits navigation, virtual care routing, Surgery Care and Weight Health program support, and member account questions -- using Transcarent's services, terminology, and care model. Try it.
Try the Chat Agent
Ask about your benefits, deductible status, Surgery Care progress, virtual care, Weight Health, or anything a Transcarent member might need.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what your members would hear when they reach out for support.
+1 (650) 728-4044US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for Transcarent
Built around real member scenarios -- benefits navigation, care program coordination, virtual care access, and Health Guide-style support at scale.
Benefits navigation
Deductible tracking, coverage explanations, cost estimates, and personalized plan guidance -- the WayFinding experience, AI-powered.
Virtual care routing
Connect members to virtual urgent care, primary care, or behavioral health in seconds. Symptom-based triage to the right care type.
Care program support
Surgery Care, Cancer Care, Weight Health, and Pharmacy Care -- status updates, next steps, and care coordination in one conversation.
Appointment management
Upcoming visit details, scheduling for virtual and in-person care, and pre-visit preparation across all care programs.
Healthcare guardrails
Emergency detection routes to 911. Medical advice guardrails keep the AI in its lane -- it navigates care, not provides it.
Voice and chat
Same agent across phone and chat. Members get consistent, personalized support however they prefer to reach out.
From Demo to Production
This demo was built from public information. Here's what happens when you plug in real systems.
Connect your systems
Integrate with Transcarent's member database, benefits engine, WayFinding AI, care program APIs, and Health Guide platform.
Refine the workflows
Adjust benefits logic, care program routing, virtual care handoffs, and escalation paths to match your SOPs.
Test with simulations
Run hundreds of simulated member conversations to validate accuracy before going live.
Go live
Deploy across chat, voice, and SMS. Monitor quality scores and iterate in real time.
Ready to explore?
This sandbox is yours. Log in to see the workflows, knowledge base, and guardrails behind this demo -- or connect with our team to talk production.